Reliable is to think of the company consistently from the customer's point of view and to design the interfaces in the company in such a way that internal and thus external customers always get what they need and can expect.
The IKO Institute for Internal Customer Orientation is an independent, interdisciplinary research and consulting institute, founded by professors from various university business schools, all of whom have their own many years of top-management experience in companies.
We support companies in improving their processes; with better results for everyone: for internal and external customers and thus for the company as such.
We work empirically and maintain a large network of companies that are particularly committed to internal reliability.
We are a cooperation partner of the employers' association NORDMETALL and founder of the reliability working group.
Are you an entrepreneur and interested in staying in touch on the subject of reliability?
Prof. Dr. Andreas von Schubert
Managing Director
IKO · Institute for Internal Customer Orientation GmbH